Our Mission

As a team of highly experienced NHS healthcare professionals, we know that the problem facing Trusts is not ability, but capacity.

If we want to solve this ever-growing problem, then capacity is the cure.

Our Story

In 2014, Dr Conal Perrett, an experienced consultant dermatologist with over 20 years’ NHS experience, realised there was a way to treat more patients on his waiting list without transferring them to a private hospital.

He set about building a team of expert clinicians partnering with NHS trusts to manage elective pathways, achieve their target of an 18 week waiting time, and improve the lives of patients and their families.

Now, almost a decade later, the original aim of 18 Week Support could not be more relevant.

Our Team


We have a robust clinical governance framework to continually support, improve and drive forward the highest standards of care for our patients and we work with our customers and partners to monitor experiences and outcomes. On those occasions when incidents, complaints or concerns arise around patient care we act swiftly, encouraging a culture of continuous learning.

Our Results

For almost a decade, we have been partnering with the NHS to achieve our goal of reducing wait list times. We’re incredibly proud of the work we do and would love to share some of our case studies with you.


Patient Satisfaction Rate


patients seen last year