Breast One-Stop Case Study in the South-West

The Details

Increase in Cancer referrals

In September, we were contacted to work with a large NHS Trust in the South West. They’d seen an increase in demand from referrals for suspected Breast Cancer and a lack of internal capacity to deal with the growing patient numbers.

Missing 2WW Targets

90% of their 2 week wait cancer patients were waiting over 28 days and only 5% were being seen within 2 weeks; a major issue but an issue that 18 Week Support exists to help solve.


Over 5 weeks, 18 Week Support operational teams, teams from the NHS Trust and our Clinical Lead Jo Franks worked collaboratively on the solution; a Breast One Stop clinic that would run at weekends staffed by 18 Week Support’s clinicians.

Innovative models of care

By implementing a One Stop model, patients visit to the hospital were reduced by 50%, improving their overall experience. This in turn reduced the waiting times.

Our Results

For our NHS Trust partner, patients waiting over 28 days reduced from 90% to 2.7%.

The percentage of patients seen within 2 weeks increased from 5% to 61% of all waiters.

And in December, the Trust is able to provide the service itself without the support of the 18 Week Support team – a win for the Trust, for patients and for the 18 Week Support.

Join us Reduce your waiting list


Reduction in patients waiting over 28 days


Clinics utilisation rate


Average patient satisfaction

Our Clinical Leads