Governance at 18WS

We have a robust clinical governance framework to continually support, improve and drive forward the highest standards of care for our patients and we work with our customers and partners to monitor experiences and outcomes. On those occasions when incidents, complaints or concerns arise around patient care we act swiftly, encouraging a culture of continuous learning.

Clinical Governance Structure and Approach

Safe care

Robust and detailed approaches to risk assessment and risk management support the delivery of consistently safe high quality care. All incidents and concerns reported on are assessed and investigated with dissemination of any lessons learned

Patient focused care

Detailed review of any patient complaints and concerns with changes in practice when identified and dissemination of any lessons learned Detailed review of all patient feedback with changes in practice when identified

Effective care

Clinical care that is defined by and aligned with relevant local, national and other standards, guidelines and best practice. Assessment and review of policies, processes and outcomes supports quality assurance and continuous quality improvement.

High standards clinical workforce

Healthcare delivered by a safe, competent, committed, educated and caring clinical workforce. Rigorous and detailed processes drive the recruitment of high quality clinical colleagues supplemented by regular checks on compliance and competencies. Ongoing support with training for clinical staff.

Setting the Highest Standards

Quality and Safety Performance and QI (Quality Improvement)

All of our policies, processes and standard operating procedures are continuously reviewed to support our quality improvement programme

Audit and Monitoring

Multiple audits, clinical and non-clinical and both generic and specialty specific, are carried out across our wide range of services

Further information

Allied with these multiple initiatives is a culture of transparency, candour and openness with dissemination of learning across 18 Week Support from all sources

Our Clinical Leadership

Our clinical governance team is led by our medical director and each speciality has a clinical lead working with the group of doctors working in that specialty. All of our doctors choose to work with 18WS because they want the opportunity to give their patients the best possible care.

Clinicians

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