Privacy policy

At 18 Week Support, we take our responsibilities in relation to managing and protecting your data very seriously. This privacy notice sets out:

The personal information we collect about you and how we use it, this applies to:

  • Visitors to our website, and where you contact us to make an enquiry or a complaint.
  • Individual applicants as part of the recruitment process.
  • Employees and independent contractors.
  • Potential clients sourced through individual marketing campaigns.
  • Patients who have had treatment by one of our clinicians at a Trust that sub-contracts our services
  • What we do with your information
  • Who your information might be shared with

Our notice applies to:

  • Visitors to our website and;
  • Individual applicants as part of the recruitment process
  • Employees and independent contractors

When we refer to ‘we’, ‘us’ and ‘our’, we mean 18 Week Support as the “Data Controllers”. Patients wishing to access information related to an episode of care under 18 Week Support should contact the NHS Trust responsible for their care as they would be the “Data Controllers”. This means that although we deliver care on behalf of each Trust that subcontracts our services, we are not responsible for the management of information contained within the medical records. We otherwise use data provided to us by applicants as part of the recruitment process and records of these are kept on our systems. Use of Your Personal Information Maintaining the Confidentiality of Your Records Access to Personal Information and Your Rights Retention of your Data Cookies Updating Personal Details Complaints

Use of Your Personal Information

Through our website The types of information we collect include name, address, contact details and documents obtained as part our recruitment processes through our website. At our Corporate Offices We also collect pseudonymised information related to episodes of care to monitor the quality of our service provision.

Maintaining the Confidentiality of Your Information

We will take all necessary steps to protect your privacy and keep your data secure. We have a number of measures in place to prevent your information from being lost, stolen or used for unauthorised purposes. We will never sell your information and we will only ever disclose information in the following circumstances:

  • When you have given us permission to assign work
  • As part of an internal governance and/or recruitment

All personal information that we manage is stored within the UK in a secure environment. Any transfer of personal information is done through suitably protected methods.

Access to Personal Information and Your Rights

Under the General Data Protection Regulation (GDPR), you have a number of rights to access the information we hold about you which should also be accurate. In addition to the right of access, you now have the following rights:

  • Right to Erasure – also known as the right to be forgotten, you can ask us to delete or remove personal data if there is no justified reason for us to retain it.
  • Right to restriction of processing – you can request that we only process certain parts of your data, or only process data when we have corrected any mistakes
  • Right to objection – you have the right to object to the way that we are processing your data
  • Right to Request – a copy of the information we hold about you, data portability – this concerns the right to request that we provide a copy of your data in an easily transportable format
  • Right to automatic processing – you have the right to object to the way we automatically process data – in the case of our organisation we do not, at present, carry out automatic processing of your data
  • Right to stop us – contacting you for marketing purposes or follow up on any recruitment process

Retention of your data

Your data will be retained for no longer than is absolutely necessary and stored within appropriate timeframes.


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Updating Personal Details

If any of your details e.g. your name, address or other personal data have changed or are incorrect you have a responsibility to inform us so we can make the changes.


Should you have any concerns about how your information is managed by the Organisation please contact us at: – [email protected] If you are still unhappy following a review by the Organisation you can then complain to the Information Commissioners Office (ICO) via their website or in writing to: Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF If you are happy for your data to be extracted and used for the purposes described in this Privacy Notice, then you do not need to do anything. If you have any concerns about how your data is shared, then please contact us.