Gastro & Endoscopy

Gastroenterology departments across the UK are under significant pressure due to an increased demand due to an aging population and rising rates of obesity and other chronic diseases. COVID-19 has also had a major impact, leading to a backlog of patients who need care, and making it also made it more difficult to recruit and retain staff. Waiting times for a gastroenterologu appointment are well above target, which can be a significant source of anxiety and stress for patients.

Clinical Leadership Team

At 18 Weeks Support we are committed to providing high quality services that exceed the expectations of our clients and the patients we treat. Our insourcing teams are led by highly specialist Clinical Leads who drive innovation and share best practice both nationally and internationally, including national JAG standards.   

18WS specialises in Endoscopy and is the largest provider of insourcing Endoscopy in the UK, providing over 4% of the total NHS Endoscopies in the UK, grown from 2% in 2021.    

Our approach focuses on patient and client satisfaction while working collaboratively with trusts to maximise throughput, optimise theatre lists and ensure high quality patient care. We consistently review all our contracts against local and national best practice to ensure learning and sharing of change and innovation.    

Changes to JAG best practice are gathered by our head of Endoscopy and Gastroenterology, who has been an advisor to create and implement JAG standards nationally.   

Our Results

For almost a decade, the NHS has partnered with 18 Week Support to reduce waiting times. We’re incredibly proud of the work we do and would love to share some of our case studies with you.


Patient Satisfaction Rate


of NHS endoscopy procedures completed in the UK last year

Up to 24

JAG points per list


We have a robust clinical governance framework to continually support, improve and drive forward the highest standards of care for our patients and we work with our customers and partners to monitor experiences and outcomes. On those occasions when incidents, complaints or concerns arise around patient care we act swiftly, encouraging a culture of continuous learning.

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The Elective Recovery Fund and Payment-by-Results: Transformations in NHS Funding 2023-24 

Here, we discuss the return to Payment by Results (PbR) with a focus on the Elective Recovery Fund (ERF), which signifies significant changes in UK healthcare funding for 2023-24.

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